Refund & Exchange Policy

Scope of Application

• Customized 3D-printed products refer to JuJuBit products tailored to the customer's personalized requirements, such as design, size, color, material, etc.
• You acknowledge and agree that customized 3D-printed products involve third-party printing. Orders can be canceled or modified within 2 hours of placement. After 2 hours, cancellations or modifications are not accepted.
• You acknowledge and agree that customized 3D-printed products cannot be resold. Therefore, our return and exchange policy applies only under specific conditions, as detailed below.

Refunds

• No Refunds on Customized Orders Once your order has been processed and entered production, we are unable to accept cancellations or refunds.
• This applies to all categories:
  • Crystal / Bead Bracelets
  • Keycaps
  • Figurines
  • Shoe Charms

Exchanges

• You must contact us within 7 days of receiving your order.
• Proof is required — clear photos or videos showing the issue must be provided.
• The item must be unused and in its original condition.

Not Eligible for Exchange

• Change of mind or preference (e.g., different color, design, or size than what was originally ordered).
• Items damaged due to misuse, neglect, or normal wear and tear.
• Claims made after the 7-day period following delivery.

Process for Exchanges

• Email us at [support@jujubit.ai] with your order number and proof of the issue.
• Our team will review your request and reply within 3 business days.
• If approved, we’ll provide instructions for return (if required) and arrange your replacement.

Shipping Costs

• If the issue is due to our error (wrong item, defect, damage in shipping), we cover the shipping of the replacement.
• In all other approved cases, the customer may be responsible for return shipping costs.

7. Contact Us