Because JuJuBit is more than a brand — it’s a movement of personalization. We’re contributing to a future where design is collaborative, where every product reflects the person who owns it, and where creativity is celebrated as a source of happiness and self-expression.

About Us.

Yes! We can add gift-ready packaging for bracelets, figurines, and other items. You can select this option at checkout.

Of course — you can add as many custom products as you like to your cart. Each item will be processed individually based on your chosen design details.

Yes. You can upload images, logos, or sketches when you are in the creation center. Please make sure you have the rights to use the image, as JuJuBit cannot create items from copyrighted material without permission.

Since many of our products are custom-made, some designs are limited editions. If a design is marked “sold out,” it may not come back — but you can always create your own unique customization.

Yes, we offer bulk and wholesale options for events, gifts, or retail. Please contact us at collab@jujubit.ai with details, and we’ll create a custom quote for you.

Most of our jewelry-related items (bracelets, charms) are made with skin-friendly materials, but if you have specific allergies, please review the product details or contact us before ordering.

Yes, but for longest life we recommend removing it when showering, swimming, or exercising to protect the crystal beads and printed parts.

Yes, we ship worldwide! Any temporary restrictions for your country will be shown at checkout.

Orders over $99 ship free. Standard U.S. shipping is $12.99, and international shipping is calculated at checkout. Express shipping is also available depending on your location.

If you contact us within 24 hours, we’ll try to update the address. Once the order is in processing or shipped, we may not be able to change it.

Processing for customized products usually takes 3–5 business days. Standard US shipping takes 5–12 business days, while international orders may take 10–25 business days. Express shipping is faster, around 5–7 business days depending on your location.

Yes, absolutely! Once your order ships, you’ll receive an email with a tracking number. Please allow 1–2 business days for tracking updates to appear.

Customs delays are beyond our control, but most issues resolve within a few days. If your package is significantly delayed, reach out to us at support@jujubit.ai and we’ll do our best to assist.

Because all JuJuBit items are personalized and custom-made, we do not accept refunds once your order has been processed. Please make sure your details are correct before placing the order.

If your item arrived damaged, defective, or incorrect, you can request an exchange. Just contact us within 7 days of delivery, provide your order number, and attach photos or videos showing the issue. We’ll review and get back to you within 3 business days.

We accept PayPal, Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are processed securely.

Yes! Enter your coupon or discount code at checkout and click ‘Apply’ before moving forward. If it’s not applied at checkout, it won’t count.

We only collect the information needed to process your order and improve your experience. We never sell your personal data to third parties.

We use Tripo AI to generate previews of your custom design. By using our service, you give us permission to use those designs for free to produce your item, improve our services, and showcase them in marketing (unless you opt out).

Since every JuJuBit product is custom-made, we don’t accept cancellations or refunds once the order has entered processing or production. Please confirm your details before placing the order.

You own your unique design, but by generating it with JuJuBit, you give us free, perpetual rights to use, reproduce, adapt, and promote it. We may also reuse non-personalized design elements to improve future products.