Contact Us
Thank you for choosing JuJuBit!
We love making personalized creations just for you, and are here to help with any questions, feedback, or custom requests.
1.Get in Touch
If you have anything you’d like to ask—about your order, a product, or a design idea—please reach out using one of the methods below:
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Email: [support@jujubit.ai]
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Instagram: thisisjujubit
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Twitter: @thisisjujubit
2. About Orders
If your message relates to an order, please include:
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Your order number
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The product name / category (Bracelet, Keycap, Figurine, Shoe Charm)
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Clear photos or video (if it’s for damage, defect, or incorrect item)
3.For Special Inquiries
For [wholesale / bulk orders / custom collaborations / ads / partnerships], contact us at:
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Email: [collab@jujubit.ai]
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Or send us a message on Instagram or WhatsApp
4. How It Works
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We try to respond to all messages within 3 business days.
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Our working hours are [10:00AM - 7:00PM GMT+8 ].
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If it’s urgent (e.g. order not delivered, defective item), mark your email subject accordingly so we can fast-track it.
5.Mailing Address & Other Details
UNIT 3A-8, 12/F, KAISER CTR, NO.18 CENTER ST, SAI YING PUN, Hong Kong (This is not the RETURN address)
If you need anything at all—no matter how small—just let us know. We’re happy to help!