Refund & Exchange Policy

At JuJuBit , every piece we create is personalized and custom-made just for you. Because of this, please read our policy carefully before placing an order. Scope of Application These JuJuBit Product Terms ("Terms") apply to all customized 3D-printed products purchased by you through the official JuJuBit website. Customized 3D-printed products refer to JuJuBit products tailored to the customer's personalized requirements, such as design, size, color, material, etc. You acknowledge and agree that customized 3D-printed products involve third-party printing. Orders can be canceled or modified within 2 hours of placement. After 2 hours, cancellations or modifications are not accepted. You acknowledge and agree that customized 3D-printed products cannot be resold. Therefore, our return and exchange policy applies only under specific conditions, as detailed below. Refunds Custom orders may only be canceled if both of the following conditions are met: The cancellation request is submitted within 4 hours of placing the order . The order has not yet entered the 3D model refinement, printing, or any other production stage. If both conditions are met, the order may be canceled, and a full refund will be issued to the original payment method . Exchanges We do accept exchanges in specific cases where the product arrives damaged, defective, or incorrect. To be eligible for an exchange: You must contact us within 7 days of receiving your order. Proof is required — clear photos or videos showing the issue must be provided. The item must be unused and in its original condition. We will replace the item with the same design or a corrected version at no additional cost. Not Eligible for Exchange Change of mind or preference (e.g., different color, design, or size than what was originally ordered). Items damaged due to misuse, neglect, or normal wear and tear. Claims made after the 7-day period following delivery. Process for Exchanges Email us at support@jujubit.ai with your order number and proof of the issue. Our team will review your request and reply within 3 business days . If approved, we'll provide instructions for return (if required) and arrange your replacement. Shipping Costs If the issue is due to our error (wrong item, defect, damage in shipping), we cover the shipping of the replacement. In all other approved cases, the customer may be responsible for return shipping costs. Contact Us For any questions about exchanges, please reach out: Email: support@jujubit.ai