FAQs

Refunds & Exchanges Can I get a refund if I change my mind? Policy: Refund & Exchange Policy, section 1.2 Respond: “Because all JuJuBit items are personalized and custom-made, we do not accept refunds once your order has been processed. Please make sure your details are correct before placing the order.” How do I request an exchange? Policy: Refund & Exchange Policy, section 1.3–1.5 Respond: “If your item arrived damaged, defective, or incorrect, you can request an exchange. Just contact us within 7 days of delivery, provide your order number, and attach photos or videos showing the issue. We’ll review and get back to you within 3 business days.” What should I do if my order arrives damaged, is missing, or has incorrect items? Respond: For damaged items, please provide unboxing photos or videos as proof. For lost or missing items, we will arrange a replacement print and reshipment . Shipping Do you ship internationally? Policy: Shipping Information, section 3.1 Respond: “Yes, we ship worldwide! Any temporary restrictions for your country will be shown at checkout.” How much is shipping? Policy: Shipping Information, section 3.2 Respond: “Orders over $99 ship free. Standard US shipping is $7.99, and international shipping is calculated at checkout. Express shipping is also available depending on your location.” What if I entered the wrong shipping address? Policy: Shipping Information, section 3.3 Respond: "Contact us as soon as possible at support@jujubit.ai . If your order hasn't shipped yet, we can usually update the address. Once it has shipped, a change may not be possible or may require an additional shipping fee." How long does delivery take? Policy: Shipping Information, section 3.2 Respond: “ Processing for customized products usually takes 8–12 business days (manual modeling + 3D printing).  Standard US shipping takes 5–12 business days, while international orders may take 10–25 business days. Express shipping is faster, around 5–7 business days depending on your location.” Do you provide tracking numbers? Policy: Shipping Information, section 3.5 Respond: “Yes, absolutely! Once your order ships, you’ll receive an email with a tracking number. Please allow 1–2 business days for tracking updates to appear.” What happens if my package is delayed or stuck in customs? Policy: Shipping Information, section 3.6 Respond: “Customs delays are beyond our control, but most issues resolve within a few days. If your package is significantly delayed, reach out to us at support@jujubit. ai and we’ll do our best to assist.” Payment What payment methods do you accept? Policy: Payment Methods, section 4 Respond: “We accept PayPal, Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All payments are processed securely.” Can I use discount codes? Policy: Payment Methods, section 4.4 Respond: “Yes! Enter your coupon or discount code at checkout and click ‘Apply’ before moving forward. If it’s not applied at checkout, it won’t count.” Privacy & AI What happens to my data when I shop with JuJuBit? Policy: Privacy Policy, section 5.1–5.3 Respond: “We only collect the information needed to process your order and improve your experience. We never sell your personal data to third parties.” How does AI customization work? Policy: Privacy Policy, section 5.4 & Intellectual Property, section 6 Respond: “We use Tripo AI to generate previews of your custom design. By using our service, you give us permission to use those designs for free to produce your item, improve our services, and showcase them in marketing (unless you opt out).” Terms of Service Can I cancel my order after it’s placed? Policy: Refund & Exchange Policy, section 1.2 Respond: “Since every JuJuBit product is custom-made, we don’t accept cancellations or refunds once the order has entered processing or production. Please confirm your details before placing the order.” Who owns the designs created by AI? Policy: Terms of Service, section 7.6 & Intellectual Property, section 6 Respond: “You own your unique design, but by generating it with JuJuBit, you give us free, perpetual rights to use, reproduce, adapt, and promote it. We may also reuse non-personalized design elements to improve future products.” Can I order an unpainted version (white model)? Respond:“ By default, all figures are delivered as fully painted finished products. If you need an unpainted/white model version, please contact  support@jujubit.ai for the purchase link.” Can I download the 3D model file? Respond:“ Yes. Paid downloads of  GLB/OBJ/STL 3D model files are available. The download link can be found in your order confirmation email.” How can I order a custom size larger than 10cm? Respond:“ Please provide your reference image and desired size. The maximum available custom size is  30cm . Contact support@jujubit.ai to get a personalized quote.” Common Questions About JuJuBit Link跳转About page Why should I choose JuJuBit? Because JuJuBit is more than a brand — it’s a movement of personalization. We’re contributing to a future where design is collaborative, where every product reflects the person who owns it, and where creativity is celebrated as a source of happiness and self-expression. What are the production steps for your 3D model order? Your order moves through 6 stages: Order Placed → Manual Modeling (est. 3–5 business days) → 3D Printing (est. 5–7 business days) → In Transit (est. 2–5 business days) → Customs Cleared (est. 1–2 business days) → Delivered (est. 2–5 business days). Times are estimates; the tracking page shows your real-time status. Can I change or cancel my order after placing it？ Before we start manual modeling, complex changes will be available for a fee. Once modeling/production has started, changes are no longer possible. Contact us quickly at support@jujubit.ai if you need an adjustment. What if I made a mistake in my shipping address? Contact us as soon as possible at  support@jujubit.ai . If your order hasn't shipped yet, we can usually update the address. Once it has shipped, a change may not be possible or may require an additional shipping fee. Will customs or import taxes apply? Depending on your country, yes. You may be responsible for import duties, taxes, or customs fees. We recommend checking with your local customs office before ordering. Do you offer gift packaging? Yes! We can add gift-ready packaging for bracelets, figurines, and other items. You can select this option at checkout. Can I order multiple customized items in one order? Of course — you can add as many custom products as you like to your cart. Each item will be processed individually based on your chosen design details. Can I upload my own design or image for customization? Yes. You can upload images, logos, or sketches when you are in the creation center. Please make sure you have the rights to use the image, as JuJuBit cannot create items from copyrighted material without permission. Do you restock designs once they’re sold out? Since many of our products are custom-made, some designs are limited editions. If a design is marked “sold out,” it may not come back — but you can always create your own unique customization. Do you take wholesale or bulk orders? Yes, we offer bulk and wholesale options for events, gifts, or retail. Please contact us at collab@jujubit.ai with details, and we’ll create a custom quote for you. Do you provide care instructions for your products? Yes. Each product type (bracelet, figurine, keycap, shoe charm) comes with recommended care instructions to help it last longer. You can find those instructions on our website. Are your products hypoallergenic? Most of our jewelry-related items (bracelets, charms) are made with skin-friendly materials, but if you have specific allergies, please review the product details or contact us before ordering. How do I install JuJuBit custom keycaps? Simply pull off your existing keycaps with a keycap puller, then press the new JuJuBit keycap firmly onto the switch. Make sure it’s aligned before pressing down. Are JuJuBit keycaps compatible with all keyboards? Our keycaps are designed for MX-style switches (the most common type in mechanical keyboards). If you’re not sure about your keyboard, check the product details or ask us before ordering. How do I attach shoe charms? For shoe charms, press the charm firmly into the hole of your Crocs-style shoe until it snaps in place. To remove, push gently from the inside of the shoe outward. Can I use JuJuBit charms on other accessories? Yes! Many customers attach them to bags, laces, or custom accessories. Just be sure the surface allows for a snug fit. How do I find the right bracelet size? Our bracelets are available in standard sizes, but we also offer size guides. Measure your wrist and compare with our chart for the best fit. Can I wear my bracelet every day? Yes, but for longest life we recommend removing it when showering, swimming, or exercising to protect the crystal beads and printed parts. If my bracelet broke, can I restring it? Yes, in most cases, your bracelet can be restrung. If it breaks shortly after delivery, please contact us within 7 days with photos, and we’ll arrange an exchange. For breaks after longer wear, you can restring it yourself with standard beading elastic, or reach out to us for repair options (fees may apply).